How do I choose my size?
Every product page includes a full size guide with measurements in inches for length, chest, shoulder, and sleeve. Because many of our pieces are cut oversized, boxy, or relaxed, we recommend measuring a garment you already own and comparing it to the chart rather than going by your usual size. If you're between sizes or unsure, email us at k.j.az.j.ollc@gmail.com before ordering and we'll help you choose.
Do you accept returns or exchanges?
Every Atelier Kaz piece is made to order, produced specifically for you after you purchase. Because nothing is pre-made or held in stock, we're unable to accept returns or exchanges for sizing errors or change of mind. Please review the size guide carefully before ordering, and reach out if you need help deciding.
What if my item arrives damaged or incorrect?
We'll make it right. If your order arrives damaged, defective, or isn't what you ordered, email k.j.az.j.ollc@gmail.com within 30 days of delivery with your order number and a photo of the issue. We review every claim within 2 business days and will send a replacement or issue a full refund at no cost to you.
How long until my order ships?
All items are made to order, so production takes a few business days before your order ships. This is in addition to delivery time. You'll receive a confirmation email when you order and a second email with tracking once it's on the way.
How long does delivery take?
Once shipped, delivery is typically several business days within the United States and longer for international destinations. These are estimates rather than guarantees, and carrier delays or peak seasons can extend them.
How much is shipping?
Shipping is calculated at checkout based on your delivery address and the items in your order. You'll see the full cost before completing your purchase, with no charges added afterward.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees, duties, or import taxes charged by your country. These aren't included in your order total and are the responsibility of the recipient. We have no control over these charges or how long customs takes to process a package.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. If you haven't received tracking within 10 business days of ordering, email k.j.az.j.ollc@gmail.com with your order number and we'll look into it.
Can I cancel or change my order?
Because production begins quickly, orders can only be cancelled or changed within 2 hours of purchase. Email k.j.az.j.ollc@gmail.com immediately if you need to make a change and we'll do everything we can.
What if I entered the wrong shipping address?
Contact us right away. If production hasn't started we can update it. If a package is returned to us due to an incorrect or incomplete address, we'll contact you and reship once the reshipping cost is covered.
Why did my order arrive in separate packages?
Orders containing multiple items may ship separately at no extra cost to you, since different products are produced at different facilities. If one part of your order arrives before another, the rest is still on its way.
How should I care for my Atelier Kaz pieces?
Machine wash cold on a gentle cycle, don't bleach, tumble dry low, and iron on low while avoiding any printed area. Don't dry clean. Washing cold and drying low protects both the fabric and the print, and keeps heavyweight pieces from shrinking.
Why do washed pieces look slightly different from the photos?
Many of our garments are vintage, mineral, snow, or sun-fade washed, and each piece is finished individually. That means slight variations in shade, fade pattern, and texture from one item to the next. This isn't a defect — it's how washed garments are made, and it's why no two pieces are identical.
Is my payment secure?
Yes. All payments are processed through Shopify's secure encrypted checkout. We never see or store your card details. We accept major credit and debit cards along with the digital wallets shown at checkout.
Do items sell out?
Our pieces are made to order rather than produced in limited runs, so sizes generally stay available. If a product or size becomes unavailable, it's because a fabric or blank has been discontinued by our production partners.
How do I contact you?
Email us at k.j.az.j.ollc@gmail.com and we'll respond within 1 to 2 business days. Please include your order number if your question is about an existing order.
Who is behind Atelier Kaz?
Atelier Kaz is an independent label based in Jersey City, New Jersey, designed by Kaminski Daley under K.J.A & Z.J.O LLC. Every piece in the store was hand-picked by the owner because it's what she actually wants to wear — clothes that feel comfortable and let her be herself. Not a boy, not a girl, just an individual who wants to wear something that shows who she really is. That's who this store is for.